The 360˚ Feedback software built for colleges and universities 👍

Empower your students with professional, actionable feedback – without creating extra work for your faculty. Spidergap streamlines 360° feedback for MBA programs, leadership courses, and more.

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Academic 360° Feedback doesn’t have to be a logistical nightmare

You introduced 360° feedback to improve your course, but now you’re buried in email reminders, piecemeal surveys, hours of data crunching, and complaints from students and staff. Sound familiar? Many professors face these hurdles when trying to run multi-rater feedback using tools that are not fit for the job.
Your department coordinators or academic assistants shouldn't have to spend hours each week managing the process.
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The hidden costs of DIY 360° feedback

  • DIY hacks (Google Forms, spreadsheets): Free, but incredibly time-consuming to collect and compile feedback (wasting faculty hours on low-value tasks)​
  • Generic survey tools (like SurveyMonkey and Typeform) can gather responses but lack critical features (no anonymity control, no easy way to manage multiple raters per student, and no specialized reports)​
  • Corporate HR systems are powerful but expensive and overkill for academic needs​. They’re not designed for classrooms – often inflexible, hard to learn, and require full-time admins to operate. Universities end up paying for features they don’t use.

These approaches bog you down in administration and detract from the learning experience. Fortunately, there’s a better way....

360° Feedback for students

  • Curriculum-aligned — Customize feedback questions and competencies to match your learning outcomes.
  • No logins required — Students and their feedback providers don’t need to sign up, log in, or learn new software.
  • Faculty time saved — Spidergap manages invitations, reminders, and reports.
  • Simple, flat-rate pricing — One cost per student with flexible billing (student-paid, department-funded, or bookstore).
  • Globally trusted & secure — Used by universities worldwide, fully GDPR and CCPA compliant.
 
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Why professors choose Spidergap for their students

1

Designed for education

Spidergap is built to learn about 360˚ feedback and enhance leadership development without extra admin work.
2

Fully managed service

We handle everything from designing the questionnaire to your curriculum, sending invites, chasing responses, and providing help desk support to your participants.
3

Proven process

Spidergap has been used by universities, colleges, and other academic institutions globally for 15 years. And is rated 4.8 out of 5 on third party review websites.

4

Zero learning curve

Participants just open their email and complete the survey. No portals, passwords, or new tools to figure out.
5

Flexible billing

We customize our billing process to match the way your department pays for 360˚ Feedback. 

95%
of MBA students find the 360˚ Feedback process useful in Spidergap

You get a repeatable, scalable process that saves time, improves student outcomes, and boosts your curriculum.

Key pain points and how we solve them

Feature DIY
Tools		 Generic
Surveys		 Corporate
Software		 Spidergap
360˚ Feedback
Built for higher education ❌ ❌ ❌ ✅
Handles peer selection & anonymity correctly ❌ ⚪ ✅ ✅
Affordable for academic programs ✅ ✅ ❌ ✅
No student logins or accounts required ❌ ⚪ ❌ ✅
Supports large MBA/EMBA cohorts ❌ ❌ ❌ ✅
Full support for students & faculty ❌ ❌ ⚪ ✅
Curriculum-aligned questionnaires & reports ❌ ❌ ❌ ✅

“The product itself is highly customizable and easy to use. The team exceeds expectations at every turn.”

— Erica Hansen, Learning Facilitator, Boston University Questrom School of Business

Schedule your demo

Find out if Spidergap is a good fit for your clients in just 10 minutes. If not, we’ll recommend an alternative.

Still have questions?

No problem,  we have answers.

What administrative work is required from faculty or program staff?

Very little. We handle all of the heavy lifting for you.
You’ll simply provide a point of contact, and we’ll manage:

  • questionnaire setup

  • student invitations

  • rater reminders

  • technical support

  • progress tracking

We also send regular updates so your faculty always knows how the cohort is progressing.

 

Can the questionnaire be adapted to our program's leadership model or competencies?

Yes. We can customize both the questionnaire and the student reports to match your curriculum, leadership model, or competency framework. Many universities tailor the assessment to align directly with their learning outcomes, coaching approach, or capstone activities.

Can the process be run for hundreds of students at once? Can it run by semester?

Yes — Spidergap is built for large cohorts and recurring academic cycles.
We support MBA, EMBA, and undergraduate programs that run 10–1,000+ assessments per year. You can run cohorts by semester, trimester, or annually, with batch invites, smart reminders, and centralized tracking.

How fast can we launch?

As fast as 15 minutes, if you’re using our standard questionnaire and workflow.
If you’re customizing the questionnaire or reports, we recommend planning up to one week to ensure everything aligns perfectly with your curriculum.

 

What support is available for students during the process?

Students never have to troubleshoot on their own. Our help desk supports them with any questions about invitations, raters, or accessing their results — and we keep faculty informed so you always know the cohort is on track.