Spidergap is an online Software-as-a-Service (SAAS) solution for 360° Feedback. Spidergap provides tools, guidance and support to help your organization with running successful 360° Feedback assessments.
Spidergap® is a registered trademark and trading name of Bridging Insight Ltd, a limited company registered in England and Wales with company number 07257519. You can find useful detail for vendor registration forms here.
For simplicity, when we refer to Spidergap we mean both Spidergap, the 360° Feedback tool, and Bridging Insight Ltd, the company.
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This privacy policy aims to give you information on how Spidergap collects and processes your personal data through your use of this website, including any data you may provide through this website and/or when you purchase a product or service from us.
In addition, you may use Spidergap’s features to collect Personally Identifiable Information about other people. In this regard, Spidergap acts as your “Data Processor”, for which the related policy and terms are covered in a separate Data Processing Agreement .
Key points:
Throughout this policy, the words “you” and “your” to refer to you and the organization that you’re working on behalf of. If you’re not working on behalf of an organization, then “you” and “your” refers only to you personally.
Spidergap is the controller and responsible for your personal data (collectively referred to as “Spidergap”, “we”, “us” or “our” in this privacy policy).
If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us using the details set out below.
If you have any questions about this privacy policy or our privacy practices, please contact us in the following ways:
We are regulated under the General Data Protection Regulation (EU) 2016/679 which applies across the European Union (including in the United Kingdom) and the Data Protection Act 2018 and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
For the purpose of this Privacy Policy, “Personal Information” means any information relating to an identified or identifiable individual.
We collect Personal Information about:
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
We use different methods to collect data from and about you including through:
We use your Personal Information to:
We may share:
Under the Data Protection Laws, you have a number of important rights including:
Should you have any questions about your privacy rights in usage of this website, please contact privacy@spidergap.com .
We have embedded security into every part of Spidergap’s business, from recruitment through to end-user support. Spidergap’s Security Statement summarizes how we keep data secure.
We use the guidance provided by the Information Commissioner’s Office and the best practice guidance and controls defined by ISO 27001 to help us to meet Spidergap’s responsibilities.
Regardless of the steps we take, there is always a risk of your Personal Information being accessed by unauthorized third parties. In the unlikely event of a security breach that may affect your data:
If you would like your security team to be notified in the event of a security breach, you can provide additional email addresses to Spidergap’s support team.
You can delete your workspace and content at any time using features available online. You can also request for your entire account to be deleted.
If you choose to unsubscribe, or finish a free trial without making purchase, we may choose to delete your workspaces and content after the subscription or free trial has ended. We will notify you at least 7 days before deletion with guidance on how to avoid deletion by making payment.
Your Personal Information will initially be ‘soft-deleted’ such that it can be recovered by Spidergap’s system administrators if needed. Your Personal Information will then be permanently deleted within 30 to 60 days.
Please note that we continuously maintain backup systems of your data for approximately 12 months throughout the lifetime of Spidergap’s Agreement with you. If you delete any Personal Information during the period of the Agreement data that has been deleted will remain in Spidergap’s back up systems and it will not be possible to extricate deleted data from these back ups.
Spidergap servers are based in the UK and the European Economic Area.
Spidergap’s servers are managed by Google who are accredited with SSAE16 Type II SOC1, SOC2 (Security and Availability Only), and SOC3.
Spidergap has a global team of employees and contractors that may access and process your personal data, including team members outside of the European Economic Area. We have direct contracts and confidentiality agreements in place with all employees and contractors to provide adequate protection for your Personal Information in line with Spidergap’s Privacy Policy and Terms of Use. These direct contracts and confidentiality agreements include GDPR standard contractual clauses.
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Our terms of use explain our obligations as a service provider and Your obligations as a user. You indicate your agreement to these terms by explicitly opting in or by creating an account and using Spidergap services.
If you will be using the Services on behalf of an organization, and that organization does not have an existing signed agreement with us, you agree to these Terms for that organization and represent to Spidergap that you have the authority to do so. When acting on behalf of an organization, “You” and “Your” will refer to that organization.
If you will be using the Services on behalf of an organization, and that organization does have an existing signed agreement, then that agreement will govern your use of the Services.
| “Access Fee” | means the fee (excluding any taxes and duties) payable by You in accordance with the fee structure and schedule set out on the Website. |
| “Agreement” | means these Terms of Use. |
| “Confidential Information” | includes all information exchanged between the parties to this Agreement, whether in writing, electronically or orally, including the Service but does not include information which is, or becomes, publicly available other than through unauthorized disclosure by the other party. |
| “Data” | means any data inputted by You or with Your authority into the Website. This includes data inputted by participants that you have access to via your Spidergap Organizations and Projects. |
| “Data Controller” | is the entity that determines the purposes and means of processing personal data, with the associated responsibilities defined in applicable data protection laws. |
| “Free Trial” | means access to use Spidergap without first providing an Access Fee. |
| “Intellectual Property Rights” | means any patent, trade mark, service mark, copyright, moral right, right in a design, know-how and any other intellectual or industrial property rights, anywhere in the world whether or not registered. |
| “Participant” | means a person from whom you are collecting data, or with whom you are sharing data, within your Project or Spidergap Organization (though not through giving them administrator access). For example, this includes people who are providing feedback, and people who are receiving feedback. |
| “Project” | means a specific online project created within the Service. All Projects exist within a Spidergap Organization. |
| “Service” or “Services” | means the online services made available (as may be changed or updated from time to time by Spidergap) via the Website. |
| “Spidergap” | means Spidergap®, which is a registered trademark of Bridging Insight Ltd. Bridging Insight Ltd is a limited company registered in England and Wales, company no: 07257519. However, for simplicity on this Website, when we refer to Spidergap we mean both Spidergap, the online tool for 360° Feedback, and Bridging Insight Ltd, the company. |
| “Spidergap Organization” | means an “organization” within the Service that typically represents an actual organization and groups together Projects, Participants and other relevant Data such as billing information. |
| “Subscription” | means a subscription where you pay a fee at the start of each Subscription Period in use the Service during that period. |
| “Subscription Period” | means a period for which you have access to the Service in return for the Access Fees being paid in advance of that period. This period is typically 12 months. |
| “Website” | means the Internet site at the domain www.spidergap.com or any of its sub-domains. |
| “You” | means you and the entity you represent and also refers to any person accessing the Services by any method on your behalf. |
2.1. You retain ownership of Your Data
You retain ownership and all Intellectual Property Rights for Your
Data, Confidential Information, and Intellectual Property Rights. You
grant Spidergap a worldwide, royalty-free license to use and share
your data in the ways detailed in
Privacy Policy
.
2.2. Privacy
Spidergap’s
Privacy Policy
details how we will treat your Data, and we agree to adhere to this
policy. You agree to Spidergap using your data as detailed in the
Data Processing Agreement
and to meet your responsibilities as Data Controller for personal data
you collect.
2.3. Confidentiality
Spidergap will treat any information you provide as Confidential
Information without any time limit. Spidergap will not pass the
information on to third parties or use the information for any purpose
other than performing their duties under this agreement.
However, information will not be regarded as Confidential Information if it:
The above exclusions do not affect personally identifiable information, which is instead covered by our Privacy Policy .
Spidergap will notify You within 24 hours of becoming aware of any potential unauthorized use or disclosure of Confidential Information.
Upon your written request, Spidergap shall confirm that Confidential Information and any copies of it in whatever form have been destroyed.
2.4. Security
Spidergap will follow and maintain environment, safety and facility
procedures, data security procedures and other safeguards to prevent
the destruction, corruption, loss or alteration of Your Data, and to
prevent access, intrusion, alteration or other interference by any
unauthorized third parties. These procedures will be no less rigorous
than industry best practices including ISO27001. Spidergap has taken —
and will continue to take — appropriate technical and organizational
measures, and regularly tests, assesses and evaluates the
effectiveness of these.
This is further detailed in our Privacy Policy and our security measures are summarized in our Security Statement .
2.5. Location of data processing
Spidergap servers will be based in the UK and the European Economic
Area.
Spidergap has a global team of employees and contractors. Any Spidergap team member accessing or processing your data will have a direct contract and/or confidentiality agreement with Spidergap to protect your data in line with these Terms. These direct contracts and confidentiality agreements include GDPR standard contractual clauses.
Spidergap may use third-party service providers, including providers outside of the European Economic Area. All service providers have been reviewed to ensure they will also protect your data in line with these Terms, and will be subsequently reviewed on a regular basis to ensure they continue to meet our requirements.
By agreeing to these Terms you agree that we can transfer Personal Data outside of the European Economic Area in this way, without additional advance notification.
2.6. Backup and restoration
Spidergap will regularly and frequently back up your Data to one or
more geographically-dispersed locations. These backups typically
ensure that no more than an hour of Data can be lost even in the event
of a disaster.
Spidergap will regularly test backups and disaster recovery procedures to ensure that access to systems and Data can be restored in a timely manner.
2.7. Compliance and auditing
Spidergap will support you in performing reviews, inspections and
audits of how we process your data where required by — and to the
extent required by — data protection legislation such as the General
Data Protection Regulation (GPDR).
As Spidergap is a remote-company with employees based world-wide, it is not possible to perform an onsite audit. We will provide reasonable access to systems, documentation and other materials requested where they are needed to demonstrate our compliance and do not compromise the data protection of other customers. Where possible, we will demonstrate our compliance through industry-accepted certification, such as ISO27001 certification for the security measures we take.
To support this, you agree that:
2.8. Data protection impact assessments
Spidergap will assist you in performing a data protection impact
assessment where required to by data protection legislation such as
GDPR. This can typically be achieved by reviewing these Terms, our
Privacy Policy
and
Security Statement
.
2.9. Further supporting your compliance
Spidergap will notify you immediately if we become aware that You are
asking us to perform any activity that would infringe GDPR or other
data protection laws.
3.1. Spidergap IP
Spidergap retains ownership and all Intellectual Property Rights in
the Service, Website and all associated content except Your Data. You
may only use Spidergap trademarks and brand materials with separate
written consent.
4.1. Your responsibilities
You must use the Services in compliance with, and only as permitted
by, applicable law. You are responsible for Your conduct, Data and
communications while using the Service. Spidergap is not responsible
for any actions you take with your Data, including sharing it
publicly.
You are responsible for Data associated with Spidergap Organizations and Projects you have access to, to the extent that your access to those Spidergap Organizations and Projects permits. Please refer to Your responsibilities as a Data Controller within our Privacy Policy .
4.2. You accept joint responsibility for shared Data
You may grant full or limited access to other users to access your
Spidergap Organizations and Projects, and may be granted access to
Spidergap Organizations and Projects by other users. You accept joint
responsibility for any Spidergap Organization and Project that you
share access to with others users, unless you have written agreements
with the other parties that clarify who is responsible.
Your access may revoked by other users with sufficient privileges to your Spidergap Organization or Project at any time. You can also revoke your own access to a Spidergap Organization or Project. After your access is revoked, you remain responsible for any actions taken or Data collected during the period that you had access, and for any actions or Data collected by users who you have granted access, unless you have written agreements with the other parties to transfer this responsibility.
4.3. Securing access to your account
You are responsible for securely managing access to your account,
Spidergap Organizations and Projects.
This should include, but is not limited to:
You must immediately notify Spidergap of any unauthorized use of your password or any other breach of security you become aware of.
4.4. Acceptable use
You agree that:
5.1. Free Trials
Spidergap may offer a Free Trial that grants you limited usage of the
Service at no cost.
5.2. Limited to one Free Trial per organization
Spidergap offers the Free Trial in good faith and limits the Free
Trial offer to one user per organization. You may contact our support
team to discuss extending the Free Trial if you have legitimate
reasons to do so.
5.3. Right to retract
Spidergap reserves the right to retract or suspend a Free Trial at any
time.
6.1. Payment of fees
You agree to pay Spidergap any Access Fees for any services you
purchase or use in accordance with the pricing and payments terms
presented to you for that service. Fees paid are non-refundable except
where provided in these Terms or required by law.
6.2. Subscriptions
If you purchase a Subscription for a service, the Subscription will
automatically renew at the end of the Subscription Period. We will
attempt to notify you ahead of the renewal date to avoid surprises.
You can cancel the automatic renewal at any time, in which case the
Subscription will continue until the end of the Subscription Period
and then terminate.
6.3. Taxes
You are responsible for payment of all taxes and duties relevant to
your country. Where Spidergap is required by law to collect or pay
taxes, these will be invoiced to you. If you are required by law to
withhold any taxes, you must provide Spidergap with tax receipts or
other documentation that clearly supports such payments.
6.4. Price Changes
Spidergap may change the pricing for its services at any time. Any
pricing change will only affect a Subscription at the time of renewal.
Spidergap will notify you in advance of any price changes, providing
reasonable opportunity to cancel a Subscription.
6.5. Discounts and preferential pricing
Spidergap may offer discounts or preferential pricing to partner
organizations, charities, academic institutions and any other
customer. Spidergap reserves the right to retract any discount or
preferential pricing for invoices that have passed their due date
without payment, and from future fees that have not yet been invoiced.
7.1. You may terminate your access at any time
You can choose to terminate your use of the service at any time. This
is achieved by opting out of the Subscription auto-renewal (if
applicable) and optionally contacting our support team to request for
your account to be deleted.
7.2. Spidergap may terminate your access
Spidergap may terminate your access for any reason by giving 90 days
notice and a pro rata refund for any unused access to the Service that
has been paid for.
Spidergap may suspend or terminate your access immediately if:
We will make commercially reasonable efforts to contact you and remedy the situation in advance of suspending or terminating your account.
7.3. Refunds
You will not be entitled to a refund unless we are in breach of these
Terms and have failed to remedy it for 30 days after you notified us
in writing; or where a refund is required by law. Any refund will be
calculated on a pro rata basis.
7.4. Outstanding payments
You will remain liable for any outstanding payments due before or
after the termination for services that have already been used.
7.5. Inactive accounts
Spidergap may terminate and delete your account — including any
associated Data — if no payment or activity has been seen for over 12
months. Spidergap will attempt to contact you before deleting any
account so that you may login and in doing so prevent the deletion.
7.6. Survival of Terms
Sections 1, 2, 3, 6, 7, 8, 9 and 11 will survive the termination of
these Terms.
8.1. Disclaimers
We do our best to provide an outstanding service to customers, and we
work very hard to implement and test that are solutions are of a high
quality. However, we know errors can be made, and anyone who uses our
Service or information provided by this Website or the Spidergap team
should do so bearing this in mind. EXCEPT AS EXPRESSLY PROVIDED IN
THESE TERMS AND TO THE EXTENT PERMITTED BY LAW, THE SERVICES ARE
PROVIDED “AS IS” AND SPIDERGAP DOES NOT MAKE WARRANTIES OF ANY KIND,
EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THOSE OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OR ANY
REPRESENTATIONS REGARDING AVAILABILITY, RELIABILITY, OR ACCURACY OF
THE SERVICES.
8.2 Exclusion of certain liability
TO THE EXTENT PERMITTED BY LAW, SPIDERGAP WILL NOT BE LIABLE FOR
DAMAGES CAUSED BY THE SERVICES OR WEBSITE, UNLESS DUE SOLELY TO OUR
WRONGDOING. IN NO EVENT SHALL WE BE LIABLE FOR LOST PROFITS,
INTERRUPTIONS OF BUSINESS, OR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL
DAMAGES ARISING OUT OF THE USE OF OR INABILITY TO USE THIS WEBSITE OR
THE SERVICES, REGARDLESS OF WHETHER WE HAVE NOTICE OF THE POTENTIAL
FOR SUCH LOSS OR DAMAGE.
8.3. Limitation of liability
TO THE EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF EACH OF
SPIDERGAP, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS,
SUPPLIERS, AND LICENSORS FOR ANY CLAIM OR DAMAGE ARISING OUT OF OR
RELATED TO THE SERVICES OR WEBSITE IS LIMITED TO YOUR DIRECT DAMAGES
AND SHALL NOT EXCEED THE FEES YOU HAVE PAID US IN THE 12 MONTH PERIOD
IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.
8.4. Indemnity
To the extent permitted by law, you indemnify Spidergap and — if
applicable — its subsidiaries, affiliates, officers, directors,
employees, agents and suppliers against any and all claims, costs,
damage and loss arising from your use of the Service. This
indemnification includes your responsibility for any and all liability
arising from the violation or infringement of copyrights, trademarks
or other proprietary rights and from the use of any libelous or
unlawful material contained within your Data.
8.5. Business use
You warrant and represent that You are acquiring the right to access
and use the Services for the purposes of a business and that, to the
maximum extent permitted by law, any statutory consumer guarantees or
legislation intended to protect non-business consumers in any
jurisdiction does not apply to the supply of the Services, the Website
or these Terms.
9.1. Contracting entity
You are contracting with Bridging Insight Ltd. Bridging Insight Ltd is
a limited company registered in England and Wales with the company
registration number 07257519. Spidergap® is a registered trademark of
Bridging Insight Ltd.
9.2. Governing law
These Terms shall be governed by and construed in accordance with the
law of England and Wales.
9.3 Jurisdiction
Unless any alternative dispute resolution procedure is agreed between
the parties, each party agrees to submit to the exclusive jurisdiction
of the Courts of England and Wales in respect of any dispute which
arises out of or under this Terms.
10.1. Changes to Terms
Spidergap may update these Terms at any time and will publish any
changes to the legal page on the Website. If the change is considered
material, at Spidergap’s discretion, Spidergap will notify you by
email or when you next login to your account.
Changes to the Terms will become effective when published on the Website. By continuing to use the Service after the Terms have been become effective, you agree to be bound to the updated terms.
10.2. Changes to Services
Spidergap frequently updates and improves the Services — often
multiple times per day or week — and may do so without providing
notification. Spidergap may also choose to stop providing a Service or
a part of it, or to remove content from the Service, at any time.
We will attempt to notify you before any changes that will materially impact you, if practical under the circumstances. You can choose to terminate your use of the Service if unhappy with any change.
11.1. Entire agreement
These Terms, together with the Spidergap
Privacy Policy
and
Security Statement
, constitute the entire agreement and understanding between You and
Spidergap, and supersede all prior agreements. Any other terms,
conditions, or policies from any other agreements, such as purchase
orders, written communications, or oral communications, are null and
void.
11.2. No waiver
If either party waives any breach of these Terms, this will not
constitute a waiver of any other breach. No waiver will be effective
unless made in writing.
11.3. No assignment
You may not assign or transfer any rights to any other person without
Spidergap's prior written consent.
11.4. Severability
If any provision of these Terms is determined to be invalid,
unenforceable or in conflict with the law, that provision will be
replaced with a provision which, as far as possible, accomplishes the
original purpose of that provision, or else severed if this is not
possible. The remainder of these Terms will remain in full effect.
11.5. Third party beneficiaries
These Terms create no rights for third party beneficiaries.
11.6. Notices
Any notice given under these Terms by either party to the other must
be in writing by email and will be deemed to have been given on
transmission. Notices to Spidergap must be sent to
support@spidergap.com
or to any other email address notified by email to You by Spidergap.
Notices to You will be sent to the email address associated with your
Spidergap account.
11.7. Compliance with law
Spidergap will comply with all applicable laws in conducting the
services. This includes but is not limited to laws relating to
anti-bribery, anti-slavery and human trafficking.