Spidergap is an online Software-as-a-Service (SAAS) solution for 360° Feedback. Spidergap provides tools, guidance and support to help your organization with running successful 360° Feedback assessments.
Spidergap® is a registered trademark of Bridging Insight Ltd, a limited company registered in England and Wales. You can find useful detail for vendor registration forms here.
For simplicity, when we refer to Spidergap we mean both Spidergap, the 360° Feedback tool, and Bridging Insight Ltd, the company.
The privacy and protection of your data is our top priority. This policy explains how we handle your personal data — including data you collect about others using Spidergap — and the steps we take to keep it secure.
Key points:
Throughout this policy, we use the words “you” and “your” to refer to the organization that you’re working on behalf of. If you’re not working on behalf of an organization, then “you” and “your” refers to you personally.
We collect data about:
As someone reviewing these terms, it is likely that you will be an administrator. It is possible and common for an administrator to also be a participant.
As data controller, we collect the following types of data directly from you:
We also collect the following data indirectly:
As data processor, we support you in collecting:
We use the data to:
We may share:
You own the project and participant data you collect in Spidergap, and can:
You can also:
As an administrator of organizations or projects within Spidergap, you have responsibilities as the “Data Controller” for the personal data collected or entered by you.
You should make yourself familiar with the data protection laws that apply to the country or countries that you and your participants are operating in. For example, in Europe you are required to adhere to the General Data Protection Regulation (GDPR).
As a baseline, we recommend that you:
If we receive a request for data from a participant in a project you have access to (a “data subject request”), we will provide your contact details to the participant so that the participant can contact you directly. It is your responsibility as the Data Controller to then respond to that request. To support you in responding to these requests, Spidergap makes it easy to export both feedback reports and individual responses.
We have embedded security into every part of our business, from recruitment through to end-user support. Our Security Statement summarizes how we keep your data secure.
We use the guidance provided by the Information Commissioner’s Office and the best practice guidance and the controls defined by ISO 27001 to help us to meet our responsibilities.
Regardless of the steps we take, there is always a risk of your personal data being accessed by unauthorized third parties. In the unlikely event of a security breach that may affect your data:
If you would like your security team to be notified in the event of a security breach, you can provide additional email addresses to our support team.
You can delete your organization, project and participant data at any time using features available online. You can also request for your entire account to be deleted. We do not perform automatic deletion.
Your data will initially be ‘soft-deleted’ such that it can be recovered by our system administrators if needed. Your data will then be permanently deleted within 30 to 60 days.
Please note that we continuously maintain backup systems of your data for approximately 12 months throughout the lifetime of our Agreement with you. If you delete any personal data during the period of the Agreement data that has been deleted will remain in our back up systems and it will not be possible to extricate deleted data from these back ups.
Spidergap servers are based in the UK and the European Economic Area.
Our servers are managed by Rackspace and Google who are accredited with SSAE16 Type II SOC1, SOC2 (Security and Availability Only), and SOC3.
Spidergap has a global team of employees and contractors that may access and process your personal data, including team members outside of the European Economic Area. We have direct contracts and confidentiality agreements in place with all employees and contractors to provide adequate protection for your data in line with our Privacy Policy and Terms of Use. These direct contracts and confidentiality agreements include GDPR standard contractual clauses.
You can contact the Spidergap privacy team with any queries you have at privacy@spidergap.com.
Our terms of use explain our obligations as a service provider and Your obligations as a user.
You indicate your agreement to these terms by explicitly opting in or by creating an account and using Spidergap services.
If you will be using the Services on behalf of an organization, and that organization does not have an existing signed agreement with us, you agree to these Terms for that organization and represent to Spidergap that you have the authority to do so. When acting on behalf of an organization, “You” and “Your” will refer to that organization.
If you will be using the Services on behalf of an organization, and that organization does have an existing signed agreement, then that agreement will govern your use of the Services.
| "Access Fee" | means the fee (excluding any taxes and duties) payable by You in accordance with the fee structure and schedule set out on the Website. |
| "Agreement" | means these Terms of Use. |
| "Confidential Information" | includes all information exchanged between the parties to this Agreement, whether in writing, electronically or orally, including the Service but does not include information which is, or becomes, publicly available other than through unauthorized disclosure by the other party. |
| "Data" | means any data inputted by You or with Your authority into the Website. This includes data inputted by participants that you have access to via your Spidergap Organizations and Projects. |
| "Data Controller" | is the entity that determines the purposes and means of processing personal data, with the associated responsibilities defined in applicable data protection laws. |
| "Free Trial" | means access to use Spidergap without first providing an Access Fee. |
| "Intellectual Property Rights" | means any patent, trade mark, service mark, copyright, moral right, right in a design, know-how and any other intellectual or industrial property rights, anywhere in the world whether or not registered. |
| "Participant" | means a person from whom you are collecting data, or with whom you are sharing data, within your Project or Spidergap Organization (though not through giving them administrator access). For example, this includes people who are providing feedback, and people who are receiving feedback. |
| "Project" | means a specific online project created within the Service. All Projects exist within a Spidergap Organization. |
| "Service" or "Services" | means the online services made available (as may be changed or updated from time to time by Spidergap) via the Website. |
| "Spidergap" | means Spidergap®, which is a registered trademark of Bridging Insight Ltd. Bridging Insight Ltd is a limited company registered in England and Wales, company no: 07257519. However, for simplicity on this Website, when we refer to Spidergap we mean both Spidergap, the online tool for 360° Feedback, and Bridging Insight Ltd, the company. |
| "Spidergap Organization" | means an “organization” within the Service that typically represents an actual organization and groups together Projects, Participants and other relevant Data such as billing information. |
| "Subscription" | means a subscription where you pay a fee at the start of each Subscription Period in use the Service during that period. |
| "Subscription Period" | means a period for which you have access to the Service in return for the Access Fees being paid in advance of that period. This period is typically 12 months. |
| "Website" | means the Internet site at the domain www.spidergap.com or any of its sub-domains. |
| "You" | means you and the entity you represent and also refers to any person accessing the Services by any method on your behalf. |
2.1. You retain ownership of Your Data
You retain ownership and all Intellectual Property Rights for Your Data, Confidential Information, and Intellectual
Property Rights. You grant Spidergap a worldwide, royalty-free license to use and share your data in the ways detailed
in
Privacy Policy.
2.2. Privacy
Spidergap’s
Privacy Policy details how we will treat your Data, and we agree to adhere to this policy. You agree to Spidergap
using your data as detailed in the
Privacy Policy, and to meet your responsibilities as Data Controller for personal data you collect.
2.3. Confidentiality
Spidergap will treat any information you provide as Confidential Information without any time limit. Spidergap will not pass the information
on to third parties or use the information for any purpose other than performing their duties under this agreement.
However, information will not be regarded as Confidential Information if it:
The above exclusions do not affect personally identifiable information, which is instead covered by our Privacy Policy.
Spidergap will notify You within 24 hours of becoming aware of any potential unauthorized use or disclosure of Confidential Information.
Upon your written request, Spidergap shall confirm that Confidential Information and any copies of it in whatever form have been destroyed.
2.4. Security
Spidergap will follow and maintain environment, safety and facility procedures, data security procedures and other safeguards to prevent the destruction, corruption, loss or alteration of Your Data, and to prevent access, intrusion, alteration or other interference by any unauthorized third parties. These procedures will be no less rigorous than industry best practices including ISO27001. Spidergap has taken — and will continue to take — appropriate technical and organizational measures, and regularly tests, assesses and evaluates the effectiveness of these.
This is further detailed in our Privacy Policy and our security measures are summarized in our Security Statement.
2.5. Location of data processing
Spidergap servers will be based in the UK and the European Economic Area.
Spidergap has a global team of employees and contractors. Any Spidergap team member accessing or processing your data will have a direct contract and/or confidentiality agreement with Spidergap to protect your data in line with these Terms. These direct contracts and confidentiality agreements include GDPR standard contractual clauses.
Spidergap may use third-party service providers, including providers outside of the European Economic Area. All service providers have been reviewed to ensure they will also protect your data in line with these Terms, and will be subsequently reviewed on a regular basis to ensure they continue to meet our requirements.
By agreeing to these Terms you agree that we can transfer Personal Data outside of the European Economic Area in this way, without additional advance notification.
2.6. Backup and restoration
Spidergap will regularly and frequently back up your Data to one or more geographically-dispersed locations. These
backups typically ensure that no more than an hour of Data can be lost even in the event of a disaster.
Spidergap will regularly test backups and disaster recovery procedures to ensure that access to systems and Data can be restored in a timely manner.
2.7. Compliance and auditing
Spidergap will support you in performing reviews, inspections and audits of how we process your data where required
by — and to the extent required by — data protection legislation such as the General Data Protection Regulation
(GPDR).
As Spidergap is a remote-company with employees based world-wide, it is not possible to perform an onsite audit. We will provide reasonable access to systems, documentation and other materials requested where they are needed to demonstrate our compliance and do not compromise the data protection of other customers. Where possible, we will demonstrate our compliance through industry-accepted certification, such as ISO27001 certification for the security measures we take.
To support this, you agree that:
2.8. Data protection impact assessments
Spidergap will assist you in performing a data protection impact assessment where required to by data protection
legislation such as GDPR. This can typically be achieved by reviewing these Terms, our
Privacy Policy and
Security Statement.
2.9. Further supporting your compliance
Spidergap will notify you immediately if we become aware that You are asking us to perform any activity that would
infringe GDPR or other data protection laws.
3.1. Spidergap IP
Spidergap retains ownership and all Intellectual Property Rights in the Service, Website and all associated content
except Your Data. You may only use Spidergap trademarks and brand materials with separate written consent.
4.1. Your responsibilities
You must use the Services in compliance with, and only as permitted by, applicable law. You are responsible for
Your conduct, Data and communications while using the Service. Spidergap is not responsible for any actions you
take with your Data, including sharing it publicly.
You are responsible for Data associated with Spidergap Organizations and Projects you have access to, to the extent that your access to those Spidergap Organizations and Projects permits. Please refer to Your responsibilities as a Data Controller within our Privacy Policy.
4.2. You accept joint responsibility for shared Data
You may grant full or limited access to other users to access your Spidergap Organizations and Projects, and may
be granted access to Spidergap Organizations and Projects by other users. You accept joint responsibility for any
Spidergap Organization and Project that you share access to with others users, unless you have written agreements
with the other parties that clarify who is responsible.
Your access may revoked by other users with sufficient privileges to your Spidergap Organization or Project at any time. You can also revoke your own access to a Spidergap Organization or Project. After your access is revoked, you remain responsible for any actions taken or Data collected during the period that you had access, and for any actions or Data collected by users who you have granted access, unless you have written agreements with the other parties to transfer this responsibility.
4.3. Securing access to your account
You are responsible for securely managing access to your account, Spidergap Organizations and Projects.
This should include, but is not limited to:
You must immediately notify Spidergap of any unauthorized use of your password or any other breach of security you become aware of.
4.4. Acceptable use
You agree that:
5.1. Free Trials
Spidergap may offer a Free Trial that grants you limited usage of the Service at no cost.
5.2. Limited to one Free Trial per organization
Spidergap offers the Free Trial in good faith and limits the Free Trial offer to one user per organization. You
may contact our support team to discuss extending the Free Trial if you have legitimate reasons to do so.
5.3. Right to retract
Spidergap reserves the right to retract or suspend a Free Trial at any time.
6.1. Payment of fees
You agree to pay Spidergap any Access Fees for any services you purchase or use in accordance with the pricing
and payments terms presented to you for that service. Fees paid are non-refundable except where provided in these
Terms or required by law.
6.2. Subscriptions
If you purchase a Subscription for a service, the Subscription will automatically renew at the end of the Subscription
Period. We will attempt to notify you ahead of the renewal date to avoid surprises. You can cancel the automatic
renewal at any time, in which case the Subscription will continue until the end of the Subscription Period and
then terminate.
6.3. Taxes
You are responsible for payment of all taxes and duties relevant to your country. Where Spidergap is required
by law to collect or pay taxes, these will be invoiced to you. If you are required by law to withhold any taxes,
you must provide Spidergap with tax receipts or other documentation that clearly supports such payments.
6.4. Price Changes
Spidergap may change the pricing for its services at any time. Any pricing change will only affect a Subscription
at the time of renewal. Spidergap will notify you in advance of any price changes, providing reasonable opportunity
to cancel a Subscription.
6.5. Discounts and preferential pricing
Spidergap may offer discounts or preferential pricing to partner organizations, charities, academic institutions
and any other customer. Spidergap reserves the right to retract any discount or preferential pricing for invoices
that have passed their due date without payment, and from future fees that have not yet been invoiced.
7.1. You may terminate your access at any time
You can choose to terminate your use of the service at any time. This is achieved by opting out of the Subscription
auto-renewal (if applicable) and optionally contacting our support team to request for your account to be deleted.
7.2. Spidergap may terminate your access
Spidergap may terminate your access for any reason by giving 90 days notice and a pro rata refund for any unused
access to the Service that has been paid for.
Spidergap may suspend or terminate your access immediately if:
We will make commercially reasonable efforts to contact you and remedy the situation in advance of suspending or terminating your account.
7.3. Refunds
You will not be entitled to a refund unless we are in breach of these Terms and have failed to remedy it for 30
days after you notified us in writing; or where a refund is required by law. Any refund will be calculated on a
pro rata basis.
7.4. Outstanding payments
You will remain liable for any outstanding payments due before or after the termination for services that have
already been used.
7.5. Inactive accounts
Spidergap may terminate and delete your account — including any associated Data — if no payment or activity has
been seen for over 12 months. Spidergap will attempt to contact you before deleting any account so that you may
login and in doing so prevent the deletion.
7.6. Survival of Terms
Sections 1, 2, 3, 6, 7, 8, 9 and 11 will survive the termination of these Terms.
8.1. Disclaimers
We do our best to provide an outstanding service to customers, and we work very hard to implement and test that
are solutions are of a high quality. However, we know errors can be made, and anyone who uses our Service or information
provided by this Website or the Spidergap team should do so bearing this in mind. EXCEPT AS EXPRESSLY PROVIDED
IN THESE TERMS AND TO THE EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND SPIDERGAP DOES NOT MAKE
WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, AND NON-INFRINGEMENT OR ANY REPRESENTATIONS REGARDING AVAILABILITY, RELIABILITY, OR ACCURACY OF THE SERVICES.
8.2 Exclusion of certain liability
TO THE EXTENT PERMITTED BY LAW, SPIDERGAP WILL NOT BE LIABLE FOR DAMAGES CAUSED BY THE SERVICES OR WEBSITE, UNLESS
DUE SOLELY TO OUR WRONGDOING. IN NO EVENT SHALL WE BE LIABLE FOR LOST PROFITS, INTERRUPTIONS OF BUSINESS, OR ANY
SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF OR INABILITY TO USE THIS WEBSITE OR THE
SERVICES, REGARDLESS OF WHETHER WE HAVE NOTICE OF THE POTENTIAL FOR SUCH LOSS OR DAMAGE.
8.3. Limitation of liability
TO THE EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF EACH OF SPIDERGAP, ITS AFFILIATES, OFFICERS, DIRECTORS,
EMPLOYEES, AGENTS, SUPPLIERS, AND LICENSORS FOR ANY CLAIM OR DAMAGE ARISING OUT OF OR RELATED TO THE SERVICES
OR WEBSITE IS LIMITED TO YOUR DIRECT DAMAGES AND SHALL NOT EXCEED THE FEES YOU HAVE PAID US IN THE 12 MONTH PERIOD
IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.
8.4. Indemnity
To the extent permitted by law, you indemnify Spidergap and — if applicable — its subsidiaries, affiliates, officers,
directors, employees, agents and suppliers against any and all claims, costs, damage and loss arising from your
use of the Service. This indemnification includes your responsibility for any and all liability arising from
the violation or infringement of copyrights, trademarks or other proprietary rights and from the use of any libelous
or unlawful material contained within your Data.
8.5. Business use
You warrant and represent that You are acquiring the right to access and use the Services for the purposes of
a business and that, to the maximum extent permitted by law, any statutory consumer guarantees or legislation
intended to protect non-business consumers in any jurisdiction does not apply to the supply of the Services,
the Website or these Terms.
9.1. Contracting entity
You are contracting with Bridging Insight Ltd. Bridging Insight Ltd is a limited company registered in England
and Wales with the company registration number 07257519. Spidergap® is a registered trademark of Bridging Insight
Ltd.
9.2. Governing law
These Terms shall be governed by and construed in accordance with the law of England and Wales.
9.3 Jurisdiction
Unless any alternative dispute resolution procedure is agreed between the parties, each party agrees to submit
to the exclusive jurisdiction of the Courts of England and Wales in respect of any dispute which arises out of
or under this Terms.
10.1. Changes to Terms
Spidergap may update these Terms at any time and will publish any changes to the legal page on the Website.
If the change is considered material, at Spidergap’s discretion, Spidergap will notify you by email or when you
next login to your account.
Changes to the Terms will become effective when published on the Website. By continuing to use the Service after the Terms have been become effective, you agree to be bound to the updated terms.
10.2. Changes to Services
Spidergap frequently updates and improves the Services — often multiple times per day or week — and may do so
without providing notification. Spidergap may also choose to stop providing a Service or a part of it, or to
remove content from the Service, at any time.
We will attempt to notify you before any changes that will materially impact you, if practical under the circumstances. You can choose to terminate your use of the Service if unhappy with any change.
11.1. Entire agreement
These Terms, together with the Spidergap
Privacy Policy and
Security Statement, constitute the entire agreement and understanding between You and Spidergap, and supersede
all prior agreements. Any other terms, conditions, or policies from any other agreements, such as purchase orders,
written communications, or oral communications, are null and void.
11.2. No waiver
If either party waives any breach of these Terms, this will not constitute a waiver of any other breach. No
waiver will be effective unless made in writing.
11.3. No assignment
You may not assign or transfer any rights to any other person without Spidergap's prior written consent.
11.4. Severability
If any provision of these Terms is determined to be invalid, unenforceable or in conflict with the law, that
provision will be replaced with a provision which, as far as possible, accomplishes the original purpose of that
provision, or else severed if this is not possible. The remainder of these Terms will remain in full effect.
11.5. Third party beneficiaries
These Terms create no rights for third party beneficiaries.
11.6. Notices
Any notice given under these Terms by either party to the other must be in writing by email and will be deemed
to have been given on transmission. Notices to Spidergap must be sent to
support@spidergap.com or to any other email address notified by email to You by Spidergap. Notices to You
will be sent to the email address associated with your Spidergap account.
11.7. Compliance with law
Spidergap will comply with all applicable laws in conducting the services. This includes but is not limited
to laws relating to anti-bribery, anti-slavery and human trafficking.
Our legal terms and policies were last updated on October 29th, 2019