Simple, affordable pricing

How many employees would you like to assess?

Buy more and save!

Get 50 employees for just £2,750. That's an average of just £55 an employee - a saving of 20%!

View our pricing bands

Prices exclude VAT. Change currency

All the features and support you need

We include everything as standard - there are no hidden costs

Online feedback questionnaires

Our feedback questionnaires are online and easy-to-use. Instructions are sent by email; respondents do not need to login.

Best-practice questionnaire template

We provide you with a best-practice questionnaire to get started. It's entirely customizable using the online designer.

Free expert guidance

Our experts are happy to discuss any aspect of your 360 degree feedback exercise - we want to make sure it's a great success!

Questionnaire designer

Start with our best-practice questionnaire template, and then customize it using our online questionnaire designer.

Scale from 5 to 500,000 employees

We've included a variety of powerful ways to choose and manage participants that work effectively at any scale.

Responsive email support

Many of our customers highlight our friendly and quick-to-respond support team as being the best they've ever experienced. How can we help you?

Employee-friendly feedback reports

Our unique feedback reports make it really easy for employees to prioritize their personal development. Download sample report

No limit on feedback providers

You only pay for the number of employees being assessed - there are no limits on the number of people who give feedback.

Add your logo

You can add your logo to your questionnaire and employee feedback reports. Easy but effective branding!

Team reports and analysis

View the overall results for all employees, and filter to review specific groups. See where you should invest your learning budget.

Multi-language support

Our questionnaire and feedback reports are available in most languages on demand.

Secure data

Your data will always be stored and transferred securely so you can rest at ease.

Personal development plans

A personal development plan template is included in the employee feedback reports. Make sure the feedback leads to action!

Protect employee confidentiality

You can set up your reports to anonymise feedback if desired. We're happy to help you set this up in the best way for your organization.

Export data to Excel

You can export all of the feedback you've collected to Excel. It's your data and you can use it however you wish!

Talk to us about your enterprise requirements

Custom functionality

We are happy to help with custom functionality you need. If it's a requirement for other customers as well, this could be free!

Integrations

We support integration with many solutions via Excel. Talk to us about further integrations that would save you time.

Training

Need to provide training and support to a wide group with limited resource? Our experienced team of training providers can help!

Project support

We know what's required to run a successful end-to-end 360 feedback exercise, and our experienced consultants can support you throughout.

Fully managed 360s

We can manage your entire 360 process end-to-end. We save you time while making sure the project delivers a clear ROI to your organization.

Frequently asked questions

How many times can I assess an employee?

You can assess an employee as many times as you wish.

Is there a limit on feedback providers?

There's no limit on feedback providers. We generally recommend having a self-assessment and feedback from the manager, 2-3 peers and 2-3 direct reports.

How does it work when I want to add new employees part way through a year?

You can add more employees to your subscription at any time.

You will simply be charged the difference between the cost of your existing subscription and a subscription covering the additional employees you wish to add.

For example:

  • You start a subscription for 10 employees in April 2017. The cost will be $890 - $89 per employee.
  • You then wish to add 90 more employees in June 2017. This takes your total number of employees to 100 and so you will pay $5,040 - $56 per employee.

When you reach your subscription renewal date, we'll discount you for employees who were added part way through the previous year.

Continuing the previous example:

  • You subscription is due for renewal in April 2018
  • The amount will be:
    • $5,600 for 100 employees at $56 each
    • Minus $1,260 for 90 employees who didn't use Spidergap for 3 months in the previous year (90 employees x 3 of 12 months x $56)
    • Total: $4,340

Note: The number of months is calculated as full months of use. For example, let's say that you added some additional employees to the system on February 15th 2018 and your renewal date is April 2nd 2018. We will apply a discount covering the 10 full months from April 2nd 2017 (your previous payment date) to February 2nd 2018.

Can I remove employees part way through a year?

You can remove employees from your subscription at any time.

If the removed employee has not been active, and no feedback has been collected for them, then you can replace them with another employee at no charge.

Please note that we do not offer refunds for removed employees.

When will I be billed?

You will be billed annually starting on the date that you start your subscription.

Can we pay for a subscription by bank transfer?

We recommend paying for your subscription by credit or debit card. This is quick, easy, and automated.

If you have over 25 employees, then we can accept payments by bank transfer. Please contact support if you need this setting up.

Can I cancel the subscription at any time?

Yes, you can cancel your subscription at any time.

You will still have full access to Spidergap until the end of the 12 month period you have paid for.

After your subscription has expired, you can continue to login to Spidergap to access past feedback reports. However, participants will not be able to access Spidergap and you will not be able to run any new assessments.

Can I buy one-off assessments rather than an annual subscription?

Yes - you can review our credit-based pricing here.

Do you offer a discount to charities / academic users?

Yes - we're happy to offer a 15% discount for charities and academic users (professors, students, etc.)