How do I support participants who do not have an email address?Open full view...
Categories: Collect feedback: FAQs
In Spidergap, we use a participant's email address as a way of uniquely identifying each participant.
We've set up Spidergap to allow you to use a a fake email address that ends in @noemail for any participants that do not have their own email address.
Here's an example of how to set it up:
- You have a participant, John Smith, who does not have an email address. So we need to use a fake email address.
- You can use something like john_smith or john.smith as the first part of the email address
- The second part of the email address must be @noemail. So the complete email address is john.smith@noemail
When you send out any invitations to John Smith, Spidergap will understand that an email shouldn't actually be sent. However, we still log the email that would have been sent so that you can manage this participant in the same way as others.
Supporting participants who do not receive emails
Spidergap uses emails to:
- Ask people to choose their feedback providers, or approve the list of feedback providers for someone else
- Ask people to provide their feedback
- Send reminders
- Share the reports.
Each of these emails will contain a unique link that allows the participant to complete their action. If they are not receiving the emails, then you will need to find and share the link with the participant by another means.
There are two ways to find these links within Spidergap: you can export all of the links to Excel, or you can review the email logs. Both methods are explained here.