How to use group results to perform a Training Needs Analysis (TNA)

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Categories: View and share results: Best practice

Using Spidergap's group results you can identify the common areas for improvement across everyone that was assessed. This enables you to identify what training & other development resources you need to provide.

To do this:

  1. Go to the 'Group results' page within your assessment Screenshot%202014-10-15%2017.19.00%20-%20arrows.jpg Screenshot%202014-11-21%2013.09.19.png

  2. Review the prioritised gaps to identify the top 2-5 areas for improvement:

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  3. Then for each of the top areas:

    • Make sure you understand of why the area needs improvement. This will often be obvious from the text comments, but you may need to have further discussions. For example, "Communicating clearly" may be the top area for improvement. This might relate to internal emails, how you present your product at marketing events, or any number of any communications. The comments will hopefully make it clear what specific issues are causing pain and the impact of this.

    • Review the different ways you could address each issue. The "70/20/10 model" recommends that 70% of this improvement should ideally come from changing the way you work, 20% from mentoring and collaborating with others, and just 10% from formal training.

    • Choose the solutions that will deliver the biggest impact. Make a plan for making sure it happens. As well as a long term plan, it's always worth trying to find "quick wins" - quick changes you can make for an immediate benefit (such as existing training courses, recommended reading etc. that you have available to address these areas).

    • Highlight existing resources to employees when sharing their individual feedback reports (they can then use these when completing their PDPs).

    • Identify what development resources you need to create / buy to address any areas that are not already covered by existing resources.

    • Make sure solutions get developed and used! Review progress regularly, and check that the actions taken actually make an impact. If they don't do enough, consider other options and update your plan.

    • Repeat this process for other areas, but don't bite off too much at once. It's normally better to focus on "the one area" that will make the biggest impact rather than trying to improve 5 things once at once. Once you've really fixed the area that's causing the most pain, then move down the list.