Can I use the same email address for multiple people?Open full view...
Categories: Collect feedback: FAQs
In Spidergap, we use email addresses as a way of uniquely identifying each employee.
It means we know that Catherine Jenkins and Cat Jenkins are really the same person as they share the email address email@example.com.
We understand that some businesses do use the same email address for multiple people, so we have a few workarounds below.
How to support employees who share an email address
Let's imagine you have a shop in London with 3 employees you want to collect 360 Feedback for: Jane, Mike and Zixia.
You have an email address for contacting the shop manager: firstname.lastname@example.org. But you don't have a unique email address for each employee.
In this case you will need to use a fake email address for each employee in the format name@noemail:
This will meet our requirement of each employee having a unique email address. Our system will realize that the @noemail address isn't a real email address, so won't try to send out any emails. Instead, you will need to share the links that each person needs to use to provide feedback etc. through a different method.
You can find instructions on how to find and share the links here.
How to support an employee reusing an existing email address
Let's imagine you have a ship with 3 key employees you want to collect 360 Feedback for: Andrew the captain, Samantha the first mate and Pete who runs the onboard shop.
However, rather than giving each employee a unique email address, your business uses an email address that identifies their position instead:
Initially, this isn't a problem. But after a year, Pete leaves the shop and Axel is hired to take over the shop.
We now have a problem: the email address email@example.com is being used in Spidergap for both Pete and Axel.
In this case, the solution is to update Pete's details in Spidergap to set his email address to pete@noemail. This will free up the firstname.lastname@example.org email address so Axel can now use it.