I'm having trouble logging in, how do I reset my password?

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Categories: Administering your 360 projects

To reset your password:

  1. Go to https://www.spidergap.com/forgot (or use the from the link on the right hand side of the login page)

  2. Enter the email address you use to login to Spidergap (please contact support@spidergap.com if you have trouble with this step)

  3. Click 'Reset password'

  4. Once you have reset your password, you should receive an email with a new password. You can then login using your email and new password here: https://www.spidergap.com/login

  5. You can then change your password (to something more memorable) once you have logged in - go to the 'My Account' page by clicking on your name at the top-right of the page, and then 'My Account'.