Using the 5 Whys on 360 Feedback

Help employees to better understand what they need to improve, so they can take the right actions.

Summary and discussion

The '5 Whys' is a technique where you ask 'why?' 5 times to improve your understanding of a specific problem / area for improvement.

We recommend that employees (and their supporting manager/coach) use this technique on the 2-3 areas that they are focusing on improving.

In doing so, they can:

  • Identify the root cause(s) for each area needing improvement
  • Plan actions that will make a real difference to their development.